The training process is very easy. The owner can train the bot on his/her own.
The bot stays silent when it cannot answer. All the unanswered questions can be grouped.
EZAssist can be trained with any language. Off the shelf it is trained to understand English, Malay, Bengali and social media dialect. Also, it understands the mix of Bengali and English which we often see on social media.
EZAssist can reply to all the queries that it has been trained to answer.